Frequently asked questions

To hire one of our vehicles, you need a valid driving licence and an ID card, or a passport together with a certificate of registration. Business customers should also bring proof of their business (e.g. a business registration). Please remember to bring all the required documents so that we can make the hire process as smooth as possible.

In the vehicle search, choose your location and your pick-up and return times, then click "Search". You will then see all available vehicles with prices and can reserve directly online. We are also happy to advise you by phone.

All Rentales replacement cars come with fully comprehensive and third-party liability insurance as standard. You will receive detailed information about the insurance conditions when you book and can take out additional insurance if you wish, to ensure optimal cover.

In the unlikely event of a breakdown or accident, our 24/7 breakdown service is available to you. We make sure you are mobile again as quickly as possible, either by helping you directly on site or by providing a replacement car without delay.

Our rates always include fully comprehensive insurance, with an excess that varies by vehicle. You can also reduce the excess as you wish when you book or when you collect the vehicle.

Yes. To make your hire as convenient as possible, Rentales offers flexible pick-up and return options that are also available outside regular business hours. We will be happy to tell you about all the conditions and options for hiring outside opening hours on our website, by phone or in person at a pick-up location.

Yes, we offer one-way hire. This means you can return the accident replacement car to one of our other locations. Let us know your plans when you book so that we can prepare a tailored one-way hire offer for you.

Our locations have night safes, so you can return your vehicle at any time.

You can hire our vehicles on Sundays as well as on public holidays. Our locations are open from 09:00 to 11:00 on both.

• Yes, you can of course also hire vans from us by the hour.

• At Rentales, this is only possible Monday to Friday during business hours. The minimum hire period is 3 hours.

• As a rule, cars can only be hired with a debit card and/or credit card.

• Premium vehicles can only be hired with a credit card.

• For short-term hire, vans and trucks can also be paid for in cash.

The rental deposit depends on the vehicle type, its equipment, any booked accessories and the country you intend to travel to. The deposit is currently €200 for vans and from €250 for cars. The amount may differ in individual cases. Our team will be happy to tell you about the deposit conditions that apply.

Rentales offers a wide range of vehicle models as replacement cars, including small cars, saloons, SUVs, minibuses, vans and trucks. We will provide the right vehicle for your individual needs.

Yes, additional drivers can be registered before the hire begins. Each additional driver must present a valid driving licence and an ID card or passport. Additional fees may apply.

You hire a replacement car whenever your own vehicle is not available, whereas an accident replacement car is hired while your car is being repaired after an accident. Both options keep you mobile when you need it most.

To meet the demands of environmental protection and sustainable mobility, we also have electric cars in our range. Use the filter in the search to find the right electric car.

Yes, extending the hire period is generally possible if the vehicle is available. Please contact us as early as possible so that we can check availability and adjust the hire period accordingly.